The Ohio State University

GATEWAY GARAGE FAQs

1. Where do I fill out the new application?
   • Current Gateway monthly parking permit holders (this does not include “All Over A’s or the GGAs") need to complete an online application with OSU Transportation & Parking Services at https://secure.tp.ohio-state.edu/gateway/. This application will need to be completed before payment for the March parking permit dues can be made. Once submitted, you will receive an e-mail within two business days with login credentials for the on-line payment site. The on-line payment site is available at https://secure.tp.ohio-state.edu/associates/signin.aspx.
   • New Gateway monthly parking permit holders must visit our 160 Bevis Hall (1080 Carmack Road) customer service office. An application will need to be completed, and a $30.00 application fee will be assessed, in addition to the parking fee for that month.
     
     
2. Will automatic payment no longer work?
• Automatic credit card payment will no longer work. The current on-line site will only collect one month at a time. If you prefer to pay in person, we will also accept payment at our 160 Bevis Hall office. We are open Monday through Friday, 7:30AM - 7:30PM.
  
  
3. When should I make my first payments to T&P?
   • Your payment for the month of March is due by February 29. Monthly payments are due by the last day of the month for the following month of parking. Failure to make payment by the second day of the month will result in the deactivation of your parking permit. Again, once this occurs, the monthly payment cannot be made on-line and you will need to visit our 160 Bevis Hall office to pay both the monthly charge and the $30.00 reactivation fee.
   • Remember, all current Gateway monthly permit holders need to complete a new application prior to the March payment being made. Once an application is submitted, it takes two business days to receive your login credentials for the on-line payment site. If you have not submitted your application by February 24th, it is advised that you visit our Bevis Hall location to complete the application and make the March payment to ensure payment is made prior to the end of the month.
   • You may renew your South Campus Gateway parking permit through July 2012, but a new permit will be required to park for August 2012. Information regarding obtaining a permit for this garage for August 2012 and beyond will be available by the beginning of the summer.


4. I am a freshman. Will I still be able to park in the garage since it is now run by OSU?
   • For the current parking permit year, yes if there is space available in the garage. Parking policies for the upcoming permit year (2012-2013) have not yet been determined. However additional information will be available by the beginning of the summer.


5. Will the pricing change?
   • All pricing will remain the same through the end of July 2012, however a new permit will be required to park for August 2012. Information regarding this option will be available by the beginning of the summer.



6. Will I still be able to purchase a weekend pass for my guests?
   • Although there are not weekend parking pass options for visitors, Gateway visitors can still park and pay the hourly rate at the garage. In addition, T&P has several other visitor campus parking options for guests. For additional information, please visit our website http://tp.osu.edu/visitorsmain/index.shtml .



7. Can I pay with a check through the mail, as I am not comfortable paying with credit card over the internet?
   • Yes, you may make payment to 160 Bevis Hall 1080 Carmack Rd Columbus, Ohio 43210. Please be sure to include your name and your permit number with your check. You may also make payment over the phone by calling (614)292-9341.



8. What is my permit number?
   • You will see an 18 digit number or an 11 digit number printed on your current permit. For those with the 18 digit number, the permit number that is required for the parking application is the set of 6 digits that begin immediately after the first 7 digits. For those with 11 digit numbers, it is the second set of numbers that contain 6 digits. More information can be found at http://tp.osu.edu/gateway/gatewaymonthly.shtml.
     
     
     
9. How do I remove my credit card information from Parking Solutions?
   • Parking Solutions (PSI) does not have your credit card information as Huntington Bank initially handled the billing process for PSI. That automatic payment has been cancelled, so no further billing should occur.



10. Can I pay with check or cash in person on a monthly basis?
    • Yes, you may visit our Customer Service office located in 160 Bevis Hall. If you wish to pay by mail, please mail payment to: Transportation & Parking Services, c/o Gateway Monthly Permit, 160 Bevis Hall, 1080 Carmack Road, Columbus, Ohio 43210. Please note your parking permit number on your check.



11. I will be moving out of Gateway for a few months and will not be parking during that time. How do I cancel my parking and can I purchase parking again when I return?
    • To cancel your Gateway parking permit, please call our office at (614) 292-9341. Let the CSR know that you will not need parking for the following month/months and we will update your information in our system. When you return, you will need to visit 160 Bevis Hall to complete a new application, pay for the current month of parking, and pay the $30.00 reactivation fee.
      
      
12. What do I put in the OSU ID number field if I am not affiliated with OSU?
    • The OSU ID number is not a required field on the form, so if you do not have an OSU ID, you do not have to fill it in on the electronic application.



13. If I am already an OSU employee and are already paying via payroll deduction, do I have to fill out another application card?
    • No.



14. Will the monthly Gateway Garage permit allow me to park in the garage on football Saturdays?
    • Yes, monthly Gateway Garage permit holders have access to the Gateway Garage on football Saturdays as long as there is available parking space in the garage. Once the garage fills, access will be denied until space opens up in the garage.



15. Will the gateway garage permit work in any other garages on campus?
    • No. The current Gateway garage permits will only work in the Gateway Garage.



16. How do I cancel my monthly Gateway garage permit entirely?
    • You just need to contact the T&P office to inform us that you no longer wish to have parking. There are no refunds for partial months.



17. I didn't have a car in January and didn't use parking at all, so can I receive a refund now since I was charged the automatic payment?
    • No. The permit had to be canceled prior to your credit card being charged and the month paid.
      
      
      
18. I have a parking permit for Gateway and a parking permit for OSU. Are they now combined so I don't need two permits?
    • At this time, they are not combined. T&P only manages the Gateway Garage, so both OSU and Gateway are separate parking entities and therefore a pass is needed at both locations just as it has been in the past.
      
      
      
19. Who do I call if I have questions regarding South Campus Gateway Garage parking policies?
    • Please call the Gateway Management Office at (614) 247-5990.
      
      
      
20. Who do I call if I have questions regarding South Campus Gateway Garage parking staff, equipment within the garage, or the cleanliness of the garage?
    • Please call OSU Transportation & Parking Services at (614) 292-9341.